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Genting Casino

10 Castle Hill
Dudley
DY1 4QQ
 
t: 01384 242000
 

 
Access information:
Direct Enquiries Audited

Genting Casino Dudley

Car Parking

Driveway to Car Park

Transport

Genting Casino Dudley is located on a busy street with public transport a short walk away a new tram line is being installed in the road outside the casino.

Car Park and Drop Off

There is parking on site to the front and side of the building with a car park to the left of the building down a short driveway. There are no designated disabled parking bays.

Access at Entrance

The casino has one entrance leading directly into the main reception and gaming areas. The entrance has large, double manual doors. Customers requiring assistance should go to reception.

Reception

Level access into reception with one step for access into all other areas of the casino.

Facilities

The casino offers a bar area with seating, and table service is available upon request. Accessible facilities, including toilets, are provided for customer use. Staff assistance is always readily available, and customers requiring any assistance should speak to staff at reception.

Access to all Areas

Genting Casino Dudley is located on one floor with one step down from the bar to the gaming area, there is a ramp that can be provided on request to access the gaming floor.  The doors leading to and from reception to the gaming floor are 790mm should wider access be required please speak to reception who will arrange access via the external smoking shelter.


Access in More Detail:

Main Entrance

Surfaces on the approach to the entrance are suitable for wheelchair users.
The doors are glazed and manual they open into an internal porch with another set of double doors to access the casino 1500mm.
The floor in the porch is laminate and there is a non-slip mat by the first double doors.
There are pull handles.
The effective clear width of the door is at a minimum of 1500mm.
The threshold is level.
The pull handle is within reach of all users.
Some people may find door pressures heavy.

Reception

There is not a lowered counter section provided.
The height of the standard desk is 1160mm.
There is no induction loop available at the reception desk.
No braille literature available.
No larger print material available.
Literature is not in other languages.
Casino staff are not multi lingual.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.
Access to the bar is via a single door operated by reception clear width is 790mm.

Bar

The bar area has a tiled non-slip floor.
The bar counter has no lower section and is 1070mm high.
High bar stools are the only seats within the bar area.
There is enough space for a wheelchair user to pass freely.
Lighting is sufficient.

Raised Seating Area

There are two sets of steps either side. There are 3 steps on each set one set having handrails both sides the other on one side.
Stair nosings adequately highlight the edge of the steps.
There are two tables with chairs with arms and a settee.
This area has slot machines and a wall mounted TV.
Table service is available from the bar.
The clear widths are adequate.
The floor surface is carpet and non-slip.

Bar Area Male Toilets

The toilets are located in an accessible location.
A low-level urinal is not provided in the male WC.
Please be aware a larger cubicle is not available for ambulant disabled people from the bar area.

Bar Area Female Toilets

The toilets are located in an accessible location.
Please be aware a larger cubicle is not available for ambulant disabled people from the bar area.

General Area

There is a small step to access the gaming floor and a ramp is available on request.
The clear widths are adequate.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Gaming Area

The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.
Widths are adequate for wheelchair users.
A cashpoint machine is provided and easily accessible for all users.

Cash Desk

There is not a lowered counter section provided.
The height of the standard counter is 1070mm.
There is adequate lighting of the counter and the lighting avoids silhouetting.
There are no induction loops available.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.
There is a cash point machine to the left of the cash desk

Gaming Floor Male Toilets

The toilets are located in an accessible location down a corridor to the rear of the gaming floor.

A low-level urinal is not provided in the male WC.
There is a larger cubicle provided that may be suitable for ambulant disabled people.
There are handrails provided at both sides of the WC pan.
There are supports either side of the urinals.

Gaming Floor Accessible WC

The disabled WC is located in an accessible location down a corridor to the rear of the gaming floor.
The toilet layout is suitable for left-handed transfers.
The door width is adequate of 900mm.
The door is light enough to open easily.
There are grab rails provided.
There is an assistance alarm.

Gaming Floor Female Toilets

The toilets are located in an accessible location down a corridor to the rear of the gaming floor.
The toilets are located in an accessible location.
Please be aware that the doors may be heavy for some people. The location is aware of this and is reviewing the door pressure.
There is a larger cubicle provided that may be suitable for ambulant disabled people.
There are handrails provided at both sides of the WC pan.

Smoking Area

The smoking area is located to the rear of the casino.
The floor level has a very slight gradient down to the entrance there are rails to both walls.
Floor surface is non-slip.
The door is manual.
The threshold is level.
The area is well lit.