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Genting Club Westcliff
The Western Esplanade
Westcliff on Sea
SS0 7QY

t: 0170 235 2919

Access information:
Direct Enquiries Audited

Transport

There are good public transport links provided at the bus stops on Western Esplanade. The buses stop to within around 150 metres of the club. There is no shelter or seating at these bus stops. There is level access from the bus stops to the pavement and then to the casino entrance.

Car Park and Drop Off

Members parking is provided along the central reservation in the road on Western Esplanade directly outside the Genting Club. There are two accessible parking spaces located adjacent to the pedestrian crossing and close to the main entrance of the casino.

Access at Entrance

The main entrance to the casino is approached along the Western Esplanade in Westcliff, Southend on Sea. There is a platform lift available from street level to the entrance doors. Visitors may also choose to use the 9 steps up which flank either side of the lift.

Reception

The main entrance leads directly into the meet and greet reception area. The entrance is well signposted from Western Esplanade. The threshold at the entrance is level.

Facilities

The casino has bar areas both with a range of lounge style and more formal seating available. The casino restaurant provides an extensive menu. All bar and restaurant areas provide a table service for the comfort of visitors to the club. There is a short ramp up to the main dining area.
The casino provides accessible toilet facilities for visitors. The toilets are equipped with grab rails and assistance alarms, fixtures and fittings are generally at an accessible height

Access to all Areas

Once inside the casino all the gaming areas, toilets, bars and restaurants are on a single level providing ease of access for mobility impaired visitors. There is a general toilet block located on the lower ground floor of the building however, further general toilets and two accessible facilities can be found at ground level. There is a moderate ramp of four and a half metres length to access the main dining area.


Access in More Detail:

Car Park and Drop Off

Members parking is provided along the central reservation in the road on Western Esplanade directly outside the Genting Club. There are two accessible parking spaces located adjacent to the pedestrian crossing and close to the main entrance of the casino.

Main Entrance

Main Entrance
There are two sets of steps leading up to the main entrance.
The steps have hand rails.
The steps have delineated nosings.
The steps do not have tactile paving at the top or bottom.
The steps and immediate area are well-lit.
There is a platform lift to access the main entrance.
The platform lift dimensions are sufficient for a wheelchair user.
The accessible opening is at a minimum width of 800mm.
The lift is designed for independent use.
The symbols on the control panel buttons are raised.
There are two sets of double doors at the main entrance.
The doors are manual.
The doors have clear widths of 4 x 740mm.
The doors open inwards and outwards.
The doors have handles accessible to all.
Some users may find the door pressures heavy.
The thresholds are level.

Reception

Reception
The reception desk is immediately in front of you as you enter the reception lobby.
The desk has a single height of 1150mm.
There is no lowered section at the desk.
There is no induction loop at reception.
There is no literature available in Braille.
There is no literature available in languages other than English.
The casino is able to print menus and other literature in large print on request.
Seating in reception is stable.
The seating has arm rests.
The seating is all one height and may not be suitable for all users.
The flooring is suitable for the passage of wheelchairs.
The level of lighting is sufficient for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Slots Room

Slots Room
The slots room is accessed from the right hand side of reception.
There are double glazed doors with pull handles accessible to all users.
The clear widths in the slots room are adequate and suitable for wheelchair users.
The seating is stable.
The seating has back rests.
The seating does not have arm rests.
The seating is height adjustable.
The flooring is suitable for the passage of wheelchair users.
The level of lighting is sufficient for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Slots Room Accessible Toilet

Slots Room Accessible Toilet
Within the slots room there is a unisex accessible toilet.
The signage for the toilet is clear and illuminated.
The door has a clear width of 740mm.
The door is light enough to open easily.
The threshold is level.
The toilet is suitable for left-handed transfer.
There are hand rails.
There is an emergency assist cord.

Poker Room

Poker Room
The poker room is accessed from reception on the left hand side.
The clear widths are adequate and suitable for wheelchair users.
The seating is stable.
The seating has back rests.
The seating does not have arm rests.
The level of lighting is sufficient for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Staff Assisted Accessible Toilet

Staff Assisted Accessible Toilet
There is an accessible toilet which can be used by customers, but only with the assistance of casino staff as it is located back of house.
This toilet is accessed from reception or from the poker room.
The door has a clear width of 740mm.
The toilet is suitable for left-handed transfer.
There are hand rails.
There is an emergency assist cord.

Back of House Refuge Area
Opposite the back of house accessible toilet is a disabled refuge area.
There is an emergency voice communication panel accessible to wheelchair users.

Second Refuge Point
There is a second disabled refuge point in the lobby at the entrance to the Fahrenheit Restaurant and bar.
Access to this lobby from outside is via a flight of nine steps and is not accessible to wheelchair users.

Lounge Bar

Lounge Bar
The lounge bar is in an accessible location to the rear of reception adjacent to the poker room and main casino area.
The bar has a single height of 1100mm.
There is no lowered counter section.
There is table service available in the lounge bar.
The seating in the bar area is stable.
The seating has arms.
The seating is all one height and may not be suitable for all users.
The clear widths in the bar area are adequate and the flooring is suitable for the passage of wheelchairs.
The level of lighting is sufficient for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Smoking Terrace

Smoking Terrace
There is customer access to an external smoking terrace adjacent to the lounge bar.
The threshold from the bar is level but there is a small step down at the second door to the terrace.
The terrace itself is level and suitable for the passage of wheelchair users.
The seating on the terrace is stable.
The seating is all one height and may not be suitable for all users.

Casino Gaming Floor

Casino Gaming Floor
The clear widths on the gaming floor are adequate.
The floor surfaces are suitable for the passage of wheelchairs.
The flooring is slip resistant.
The seating at the gaming tables is stable.
Some seating has back rests.
The seating does not have arm rests.
Some seating is height adjustable.
The level of lighting is sufficient for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Cash Desk
The cash desk has a single height of 1150mm.
There is no lowered section of counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There is no induction loop at the cash desk.
There is a chip and pin machine at the cash desk.
The chip and pin machine can be moved for a wheelchair user or seated person to use it.
There is an ATM adjacent to the cash desk which is accessible to all users.

Fahrenheit Restaurant and Bar

Fahrenheit Restaurant
This is a modern restaurant and bar.
There is table service in the restaurant.
Large print menus are available on request.
The seating in the restaurant is stable.
The seating has back rests.
The seating does not have arm rests.
The seating is all one height and may not be suitable for all people.
The clear widths in the restaurant are adequate and suitable for the passage of wheelchair users.
The flooring in the restaurant is suitable for the passage of wheelchair users.
The restaurant is on a raised level reached by either two step or a carpeted ramp.
The steps have hand rails.
The steps have delineated nosings.
The ramp has hand rails.
The ramp and immediate area are well-lit.

Fahrenheit Bar
The bar is adjacent to the restaurant on a level surface with the casino floor.
The bar is oval with a height of 1000mm.
There is a lowered section with a height of 690mm which is accessible to wheelchair users.
The seating in the bar area is stable.
Some seating has arm rests.
Some seating may not be suitable for all users.

Restaurant Toilets

Restaurant Male Toilets
The entrance door to the male toilets has a clear width of 690mm.
The cubicle doors have clear widths of 580mm
There is no wider cubicle suitable for ambulant disabled persons.
There are no hand rails in the cubicles.
There is no lower level urinal.
There are no hand rails to the urinals.

Restaurant Female Toilets
The entrance door to the female toilets has a clear width of 690mm.
The cubicle doors have clear widths of 580mm
There is no wider cubicle suitable for ambulant disabled persons.
There are no hand rails in the cubicles.

Restaurant Accessible Toilet
This is a unisex accessible toilet.
The entrance door has a clear width of 840mm.
The threshold is level.
The toilet is suitable for right-handed transfer.
There are hand rails.
There is an emergency assist cord.
Signage for the toilet is illuminated.

Lower Ground Level

Lower Ground Floor
There are additional facilities on the lower ground floor, including a poker function room and bar area. There are also male, female and accessible toilets on this level.
This lower ground level can only be reached by stairs and is not accessible to wheelchair users.
Signage for the male and female toilets on this level is also in Braille.