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Genting Casino Torquay
5 Abbey Road
Torquay
TQ2 5NR

t: 0180 329 4901

Access information:
Direct Enquiries Audited

Transport

There is a bus stop located just outside the casino on Abbey Road. The shelter has seating available and the route to the entrance is on level ground.

Car Park and Drop Off

The casino has its own car park available which is free for casino customers only. The car park has a level surface with plenty of good sized parking bays. It is noted there are no designated accessible parking bays.

Access at Entrance

Surfaces on the approach to the entrance are suitable for wheelchair users.
The casino entrance is large with good signage being displayed. The doors are kept open during the warmer months making the access easy.
There is a single small step at the entrance.
Nosings do not effectively highlight the step edge.
The step and the immediate area are well lit.

Reception

As you enter the foyer the reception desk is on the left-hand side.

Facilities

There are Male and Female toilets on the lower ground floor of the building.  There is an accessible toilet in the basement area.  This basement level can be accessed by wheelchair users with assistance from casino staff only.

Access to all Areas

From Reception access to the lower ground floor and basement floor is via stairs only.


Access in More Detail:

Car Park

The casino has its own car park available which is free for casino customers only. The car park has a level surface with plenty of good sized parking bays. It is noted there are no designated accessible parking bays.

Main Entrance

Access at Entrance
Surfaces on the approach to the entrance are suitable for wheelchair users.
The casino entrance is large with good signage being displayed. The doors are kept open during the warmer months making the access easy.
There is a single small step at the entrance.
Nosing’s do not effectively highlight the step edges.
The steps and the immediate area are well lit.

Main Entrance
The double doors are manual.
The doors open both ways.
The doors are glazed.
There are pull handles on both doors within reach of all users.
The doors have a minimum width of 800mm each.
Some people may find door pressures heavy.

Reception

As you enter the foyer the reception desk is on the left-hand side.
The reception desk is a single height of 1200mm with no lowered section.
There is no induction loop at reception.
Literature is not available in large print.
There is no literature available in Braille.
Literature is not available in an audio format.
A sign language interpreter cannot be provided.
The clear widths are adequate.
The level of lighting is suitable for the intended use.
The acoustic environment is suitable for the intended use.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Reception Seating
The seats provided are stable.
The seating has armrests.

Access from Reception
Access to the lower ground floor and basement floor is via stairs only.
No lift or other means of wheelchair access is available to the lower ground floor.
The stairs to the lower ground floor and basement floor are well lit.
The stairs have hand rails.
The stairs have delineated nosings.

Lower Ground Floor

Lower Ground Floor
The bar on this floor has a single height of 1010mm.
There is a bar staff assisted restaurant on this floor.
There is table service and counter service.
There are no large print menus.
There are no Braille menus.
There is no induction loop at the bar.
There are gaming tables and slot machines on this floor.
There is seating available at different heights.
The widths are adequate.
The lighting is suitable for the intended use.
The acoustics are suitable for the intended use.
There is access to an external smoking terrace from this floor.
The fire exit stairs are accessed via alarmed doors from the smoking terrace.
There is no delineation on the stairs.

Lower Ground Floor Toilets

Lower Ground Floor Male Toilets
The doors to the male toilets are a width of 720mm
The cubicle doors are a width of 660mm.
There are no hand rails in the cubicles.
There are no hand rails to the urinals.
The taps are automatic sensor operated.

Lower Ground Floor Female Toilets
The doors to the female toilets are a width of 700mm.
The cubicle doors are a width of 660mm.
There are no hand rails in the cubicles.
The taps are automatic sensor operated.

Basement Gaming Floor

Basement Floor
The basement gaming floor can be accessed by wheelchair users with assistance from casino staff only. This access route is from a path to the rear of the casino, through fire exit doors into a stairwell lobby and then through a further door onto the gaming floor.
The double fire exit doors at the rear are a width of 900mm each.
The door from the stairwell lobby onto the basement gaming floor is a minimum width of 860mm.

The basement floor is the main gaming floor.
The basement bar has a single height of 1020mm. The bar is open to one end so could serve at a lower height.
There are adequate widths for a wheelchair to pass easily.
The seating is stable.
The seating is at variable heights.
Some seating has armrests.
The lighting is suitable for the intended purpose.
The acoustic environment is suitable for the intended purpose.

Basement Floor Accessible Toilet

Basement Floor Accessible Toilet
The accessible toilet is well signed. The accessible toilet is reached through one door of width 760mm into a lobby and then key access to the toilet through a further door of width 860mm.
The toilet is suitable for left-handed transfer.
There are hand rails in the accessible toilet.
There is a red alarm cord.