Queen Square

The entrance to Genting Club Queen Square has large, double, fully-automatic doors. The threshold is level and offers step free access into the casino. There is revolving door within the entrance and reception is located to your left through this door.

Reception Area
The clear widths are adequate.
Internal Doors to Reception Lobby
The doors are automatic.
These are glazed doors.
The effective clear width of the door is at a minimum of 800mm.
The threshold is level.
The automatic doors remain open long enough for a slow-moving person to pass through.
There is not a lowered counter section provided.
The height of the standard desk is 1135mm.
There is no induction loop available at the reception desk
There are members of staff who can speak alternative languages.
There is a Chip and Pin Machine available.
The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

The toilet layout is suitable for left-handed transfers.
The door width is adequate.
The door is light enough to open easily.
There are grab rails provided.
There is an assistance alarm.
Walls and cord the same colour red on assistance cord so no visual contrast.

Restaurant
The restaurant has table Service.
There is enough space for a wheelchair user to pass freely between tables.
The clear widths are adequate.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Ground Floor Bar
The clear widths are adequate.
Interactive tables offer a variety of entertainment, including gaming, tutorials for new players, and a music library.
There is not a lowered counter section provided.
Please be aware that the bar counter may not be accessible for all customers, staff will offer assistance if required.
The height of the standard counter is 1100mm.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.

Platform Lift to Gaming Floor
The platform lift dimensions are sufficient for a wheelchair user.
The accessible opening is at a minimum width of 800mm.
The lift is designed for independent use.
The buttons are raised.
The buttons are in Braille.

Steps to Gaming Floor
There are handrails.
Nosings effectively highlight the step edges.
The steps and the immediate area are well lit.
There are 7 steps to the next level.

Cashiers Desk
There is not a lowered counter section provided.
The height of the standard counter is 1150mm.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.
The clear widths are adequate.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Gaming Area

The clear widths are adequate.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Games Room

The clear widths are adequate.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Male Toilets
The toilets are located in an accessible location.
A low-level urinal is not provided in the male WC.
Please be aware there are no handrails at either side of the WC pan.
There are no handrails positioned either side of the urinal for support.

Female Toilets
The toilets are located in an accessible location.
There is a larger cubicle provided that may be suitable for ambulant disabled people.

First Floor Bar and Function Area
This area is accessed from inside the casino via stepped access.
For step free access there is an alternative entrance round the side of the building.
This is a cocktail bar style restaurant.
The restaurant has Table Service. The restaurant has a counter service.
Please be aware the self-service counter may not be accessible for all users.
There is enough space for a wheelchair user to pass freely between tables.
There is no induction loop available at the reception desk
The clear widths are adequate.
There is a range of seating.

Accessible WC
The toilet layout is suitable for left-handed transfers.
The door width is adequate.
The door is light enough to open easily.
There are grab rails provided.
There is an assistance alarm. Cord not clearly visible.

Male Toilets
The toilets are located in an accessible location.
Please be aware that the doors may be heavy for some people. The location is aware of this and is reviewing the door pressure.
A low-level urinal is not provided in the male WC.
Please be aware a larger cubicle is not available for ambulant disabled people.
There are no handrails positioned either side of the urinal for support.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Female Toilets
The toilets are located in an accessible location.
Please be aware that the doors may be heavy for some people.
There is a larger cubicle provided that may be suitable for ambulant disabled people.
There are handrails provided at both sides of the WC pan.