Select Page

Genting Casino Margate
Zion Place
Margate
CT9 1RP

t: 0184 322 5248

Access information:
Direct Enquiries Audited

Transport

There are good public transport links to the casino which include two bus stops. They are within close proximity to the casino offering links to Margate station.

Car Park and Drop Off

The casino has its own car park which has plenty of spaces. There are some spaces close to the main entrance.
There are no designated accessible spaces.

Access at Entrance

The casino has good signage with large signs and banners around the building.
Access into the casino is on level access and there are two sets of double doors at the entrance.
The front doors open outwards with a maximum open width of 1880mm if both doors are opened.
There is a set of outer doors then a set of inner doors into Reception and the ground floor gaming area.
Both sets of doors have pull handles accessible from all levels.

Reception

The Reception is located on the ground floor through two sets of doors at the main entrance.

Facilities

There are male and female toilets located on the ground and first floors and an accessible toilet located on the first floor which can be accessed by stairs or customer lift.

Access to all Areas

Once inside the Reception area the gaming floor can be accessed on level surfaces and the first floor can be accessed by stairs or customer lift on the gaming floor.


Access in More Detail:

Car Park/Drop Off

Car Park/Drop Off
The casino has its own car park which has plenty of spaces. There are some spaces close to the main entrance.
There are no designated accessible spaces.
There is a safe accessible route to the pavement or designated pedestrianised zone from the car park.
The car park surface is smooth and even.
The footpath routes from the designated parking/drop off point are on an even surface.

Main Entrance

The front doors open outwards with a maximum open width of 1880mm if both doors are opened.
There is a set of outer doors then a set of inner doors into Reception and the ground floor gaming area.
Both sets of doors have pull handles accessible from all levels.

Surfaces on the approach to the entrance are suitable for wheelchair users.
The approach from the car park is free from obstructions.
The approach from the pavement at roadside is not free from obstructions.

Reception

Reception
The reception desk is 1150mm in height.
There is no lowered section on the reception desk.
There is no induction loop available at the reception desk.
Literature is not available in large print or braille.
Literature is not available in audio format.
Literature is not available in other languages.
There is no sign language interpreter available.
There are members of staff who can speak languages other than English.
The reception area has a mirror on the wall to alert staff at reception desk to persons at the front door.
The seats provided are stable.
Signage is at an appropriate height.
Signboard surface minimises glare and reflection.
Symbols are used to supplement signage.
The level of lighting is suitable for the intended use.
The acoustic environment is suitable for the intended use.
The clear widths are adequate.
The floor surface is suitable for wheelchair users.
The floor surfaces are not slip resistant.

Ground Floor Gaming Area

Ground Floor Gaming Area
From reception there are double frosted glazed doors to the gaming area.
The doors are manual with handles accessible from all levels.
The effective clear width of the doors is at a minimum of 800mm.
The threshold is level.
Some people may find door pressure heavy.
The clear widths are adequate.
The level of lighting is sufficient for the intended use.
The acoustic environment is suitable for the intended use.
There is a cash machine which can be accessed by wheelchair users.
The controls for the cash machine are within the recommended height range.
Seating in the gaming area is provided in a range of heights.
Some seating has armrests.
Seating is stable.

Gaming Area Cash Desk
The cashier counter does not have a lowered section for access by wheelchair users.
There is no induction loop available at the reception desk
Literature is not available in large print.
There is no literature available in braille.
Literature is not available in an audio format.
A sign language interpreter cannot be provided.
Literature is not available in alternative languages.
There are members of staff who can speak alternative languages.
There is a chip and pin machine available.
The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.

Ground Floor Bar

Ground Floor Bar
The ground floor bar area adjacent to the gaming area is a raised area with two separate access points. Both accesses have two steps up to the bar area.
Some users may experience difficulty as there are no handrails.
Nosings effectively highlight the step edges.
The steps and the immediate area are well lit.
The flooring is suitable for wheelchair users and there the clear widths are adequate.
The floor is not slip resistant.
There is an external ramp for anyone needing wheelchair access to the raised bar area. Users need to ask at reception for assistance to use this access.
The ground floor bar is 1105mm high, but staff will offer table service and there is a hatch and door that can be used to serve at a lower height.

Ground Floor Bar Seating
Seating is provided in a range of heights.
Some seating has armrests.
The seats provided are stable.

Ground Floor Toilets

Ground Floor Male Toilets
The toilets are located in an accessible location between reception and the raised bar area.
The doors are lightweight enough to open easily.
A larger cubicle is not available for ambulant disabled people.
The access door is a minimum width of 750mm.
The cubicle doors are a minimum width of 580mm.
There are no handrails in the cubicles.
The taps at the basins are auto operated with sensors.
The urinals do not have any hand rails.

Ground Floor Female Toilets
The toilets are located in an accessible location between reception and the raised bar area.
The doors are lightweight enough to open easily.
A larger cubicle is not available for ambulant disabled people.
The access door is a minimum width of 750mm.
The cubicle doors are a minimum width of 580mm.
There are no handrails in the cubicles.
The taps at the basins are auto operated with sensors.

Access to First Floor

There are two sets of stairs from the ground floor to the first floor gaming area, bar and restaurant.
The stairs nearest to reception have a refuge point at the top of the stairs and two employees are trained and know what to do in the event of a fire. There is no evac chair.
The stairs have delineated nosings.
At the bottom of the stairs nearest reception is a fire shutter linked to the fire alarm system which separates the ground floor male and female toilets and staircase to the refuge at the top of the stairs.
There is a separate fire exit between the stairs and the ground floor toilets. There is a small step from the fire exit to outside.
There is a set of double doors from the stairs into the first floor bar area.
The doors are manual with pull handles within reach of all users.
Some users may find the door pressure heavy.
The effective clear width of the doors is 800mm.
The second set of stairs are the other side of the gaming floor next to the lift.
The stairs have delineated nosings.
There is a customer lift for access between ground and first floors. The lift is located next to the second set of stairs across the gaming area and near to the ground floor.
The lift has tactile buttons but no Braille markings.
The door opening is 800mm.
There is a fire exit located between the lift and the stairs.

First Floor

First Floor
The first floor can be accessed by two sets of stairs and a lift. There is a bar and restaurant area and gaming area on the first floor.
The bar is 1200mm high.
The restaurant is a staff assisted restaurant.
The restaurant has table service.
The restaurant has counter service.
Braille menus are not available.
Large print menus are not available.
There is sufficient space between tables for a wheelchair to pass easily.
There is no induction loop available at the bar.

First Floor Male Toilets
The toilets are located in an accessible location.
The doors are lightweight enough to open easily.
The minimum width of the main door is 750mm.
The cubicle door minimum width is 580mm.
There are no hand rails provided in the cubicles.
There are no hand rails provided to the urinals.
The taps at the basins are auto operated with sensors.

First Floor Female Toilets
The toilets are located in an accessible location.
The doors are lightweight enough to open easily.
The minimum width of the main door is 750mm.
The cubicle door minimum width is 580mm.
There are no hand rails provided in the cubicles.
The taps at the basins are auto operated with sensors.

First Floor Accessible Toilet
The toilet layout is suitable for left-handed transfers.
The minimum door width is 900mm.