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Genting Casino Chinatown, Birmingham
16/18 Hurst Street
Birmingham
B5 4BN

t: 01216 223 313

Access information:
Direct Enquiries Audited

Transport

There are a large amount of bus stops located nearby. The bus stops have shelters on level surfaces and seating. They are well lit and have tactile paving at the kerb edge.

Car Park and Drop Off

There are a number of privately run Car Parks located near the Casino. However, customers using the China Town Car Park to the rear of the Casino can get tickets validated free of charge by Reception Staff. The Car Park has an accessible bay located on each level close to the lift which takes you down to street level.

Access at Entrance

The Casino Entrance has 4 steps leading to the Entrance Lobby. There is weather protection and the approach is level and well lit. There is a portable ramp available for wheelchair users.

Reception

The Reception is located on the 1st floor directly adjacent to the lift and stairs. It is signed with good lighting and good circulation at the front of the desk.

Facilities

There are toilets located on the Gaming Floor including an Accessible Toilet. Access can only be made with a staff member to unlock the toilet.

Access to all Areas

Once inside the Entrance Lobby access to the gaming floor is via a lift or set of stairs.


Access in More Detail:

Main Entrance

Surfaces on the approach to the entrance are suitable for wheelchair users.
The doors are electrically operated by motion sensor detectors.
The doors open in.
Speed of opening and closing are suitable for people who move slowly.

Please be aware that the opening width of the entrance door is 618mm.
The threshold is level.

Approach
The approach route is at a minimum width of 1800mm.
The approach route is clearly defined.
The approach route is free from obstructions.

Steps
There are handrails.
The steps do not have tactile paving to both the top and bottom of the flight.
Nosings effectively highlight the step edges.
The steps and the immediate area are well lit.
There are 4 steps to the next level.

Ground Floor Lobby

The Ground Floor is accessible via stepped access.
Wheelchair users can access the casino via a portable ramp installed by a member of staff and then via the lift to the first floor.  Wheelchair users are advised to call the casino prior to their visit to avoid any delay on entry.
The lift has control panel at a suitable height, visual display of floor, embossed buttons.  There is a handrail to one side.  There is no audible announcement of floor level reached.

General Area
The clear widths are adequate.

Lighting
The level of lighting is sufficient for the intended use.

Acoustics
The acoustic environment is suitable for the intended use.

Surfaces
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

First Floor Reception Lobby

The 1st Floor is accessible via stepped access and a lift.

Reception
There is not a lowered counter section provided.
The height of the standard desk is 1170mm.
There is no induction loop available at the reception desk.
A sign language interpreter cannot be provided.
Literature is available in alternative languages.
There are members of staff who can speak alternative languages.
There is a chip and pin machine available.
The chip and pin machine can be moved in order for a wheelchair user or seated person to operate the system.

Seating
No seating is provided.

General Area
The clear widths are adequate.

Lighting
The level of lighting is sufficient for the intended use.

Acoustics
The acoustic environment is suitable for the intended use.

Surfaces
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Gaming Area

There is no accessible route to this area.
The first floor is not accessible due to stepped access. Lift access may not be suitable for all users

Internal Doors
The doors are manual.
There is a pull handle.
The effective clear width of the door is at a minimum of 800mm.
The threshold is level.
The pull handle is within reach of all users.
The door pressure is kept to a minimum on manually operated doors fitted with self-closing devices.

Cashier Counter
There is not a lowered counter section provided.
The height of the standard counter is 1124mm.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.

Cash Machine
Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.

General Area
The clear widths are adequate.

Lighting
The level of lighting is sufficient for the intended use.

Acoustics
The acoustic environment is suitable for the intended use.

Surfaces
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.

Toilets

Accessible WC

The toilet layout is suitable for left-handed transfers.
The toilet is kept locked. Access is gained via a member of staff opening the door lock via a numbered key pad.
The door width is adequate.
The door is light enough to open easily.
There are grab rails provided.
There is an assistance alarm.
The internal opening handle is too high for wheelchair users.

Male Toilets next to Cashier Desk

The doors are lightweight enough to open easily.
A low-level urinal is not provided in the male WC.
Please be aware a larger cubicle is not available for ambulant disabled people.
There are no handrails positioned either side of the urinal for support.

 

Male Toilets next to Reception

The doors are lightweight enough to open easily.
A low-level urinal is not provided in the male WC.
Please be aware a larger cubicle is not available for ambulant disabled people.
There are handrails positioned either side of the urinal for support.
One cubicle has a step just in front of the toilet pan.

Female Toilets next to Reception

The doors are lightweight enough to open easily.
Please be aware a larger cubicle is not available for ambulant disabled people.

Cash Desk and Cash Machine

Cash Desk

There is not a lowered counter section provided.
The height of the standard counter is 1124mm.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
There is a chip and pin machine available.
The chip and pin machine can be moved for a wheelchair user or seated person to operate the system.

Cash Machine

Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.

Mezzanine Bar Area

The mezzanine level is accessed via steps and ramp.
The ramp meets the necessary dimensions for gradient, width and length.
There are handrails.
The ramp and immediate area is well lit.
There are handrails.
Nosings effectively highlight the step edges.
The steps and the immediate area are well lit.
There are two steps to the next level.

Restaurant/Bar

This is a Chinese style restaurant.
The restaurant has table service.
There is a lower counter to the left hand side of the bar area.
Braille menus are not available.
Large print menus are not available.
A menu is available on a tablet to enable the text to be increased in size.

There is enough space for a wheelchair user to pass freely between tables.
The clear widths are adequate.
The level of lighting is sufficient for the intended use.
The acoustic environment is suitable for the intended use.
The floor surface is suitable for the passage of wheelchair users.
The floor surfaces are slip resistant.
The seats provided are stable.
Some customers may not find the seating suitable as the seats are all at the same height.

Card Room and Slot Machine Area

Card Room

The seats provided are stable.
The seating does not have armrests and may not be suitable for some customers.
Some customers may not find the seating suitable as the seats are all at the same height.

 

Smoking Area

Smoking Area

There is no accessible route to this area.
The second floor is accessible by stepped access only.
Clear widths are adequate.
Flooring is non-slip.
Seating is provided.
The area is well lit.